Eco-Friendly Practices
We are a small, woman-owned and run business operating out of a solar-powered facility in Southern Oregon. We also double as a used packaging drop-off site for local residents and businesses. Our products are packaged in 100% post-consumer recycled packaging, home compostable pouches and recyclable glass and aluminum bottles.
We give back by donating to "One Tree Planted" and "Rogue Climate" every month and continue to donate to various humanitarian and environmental causes throughout the year.
Generally, all orders are shipped using zero-waste packaging and materials. Our shipping department uses paper stuffing and biodegradable paper tape, with the exception of shipping glass or insulated acrylik in the winter.
Shipping Policies and Information
We offer free standard shipping on orders above $150 for U.S. customers. If you qualify for free shipping, we will not honor requests for Priority or Expedited shipping unless a request is submitted through email and additional postage is paid. If you need expedited shipping, email us.
Our shipping room runs Monday through Friday, and is closed on federal holidays. With the exception of orders placed on Friday and Saturday, we typically pack and ship orders within 24 hours. During peak/high volume periods it may take us 1-3 days to pack and ship an order.
If you email us over the weekend with a shipping need, we will respond to you on Monday morning, Pacific time. The best way to reach us is by filling out our contact form on this website.
Please double check your shipping address. We are not responsible for issues caused by incorrect addresses.
Shipping rates and available services are calculated at checkout based on your order’s weight and destination. Delivery estimates are estimates provided by the carrier and are not guaranteed. You are always welcome to email us if you need extra help with shipping or delivery.
How We Handle Shipping Issues
Once an order leaves our facility, delivery is handled by the selected shipping carrier. Any delivery issues must be addressed directly with the carrier, as they are responsible for transporting the package to its destination. For USPS shipments, we’ve found that contacting your local post office is often the most effective first step.
You may track your shipment or submit a missing mail claim through the carrier used for your order—either the U.S. Postal Service or UPS.
While we make every effort to process and ship orders promptly, we are not able to retrieve or locate packages once they are in transit. In the event of a delay or loss, we ask for your patience while the carrier completes its investigation. Replacement items or refunds can only be issued after the carrier has made a formal determination.
After an order leaves our facility, responsibility transfers to the carrier, but we’re glad to offer support and direction should any delivery issues occur.
If your order arrives damaged, please contact us within 10 days of delivery. Include your order number and photos of the damaged product and packaging.
We do everything possible to make sure acrylik paint and medium will arrive undamaged in winter. We insulate packages and add heat packs to help ensure paint will not freeze in transit, however, we cannot guarantee that acrylik paint and medium will always arrive undamaged. We will not replace or refund acrylik paint that has been ruined by freezing temperatures.
If an order is marked “delivered” by the carrier but you have not received it, please let us know, but do note that we will insist you make every effort to find the package on your end, including checking with neighbors and waiting at least 2 more days for delivery. If the package does not show up, we will assist you in starting a trace with the carrier or make another determination about how to handle the issue.
Return Policies
We offer full refunds on any defective or damaged products. We also offer full refunds (less shipping costs) on elective returns if the product is in re-sellable condition (including the packaging) and the return has been made within 3 months of the purchase.
Please send all returns to us at:
Natural Earth Paint
℅ Returns
330 E Hersey St. Ste 7
Ashland, OR 97520
International Shipping
If you’re ordering from Europe, Canada, Australia or New Zealand, please click the appropriate link to visit the international website for your region - these are operated by third parties but all products were made in the USA . We normally ship with either FedEx or UPS for international orders, and the order typically takes 2-3 weeks for delivery. Due to global constraints, shipping times may vary, and additional delays can occur due to customs inspections. Since we never know if a package will be held at customs, any import fees or taxes applied to the delivery must be paid by the recipient.
