Palette Knife

Return Policies

We offer full refunds on any defective or damaged products. We also offer full refunds (less shipping costs) on elective returns if the product is in re-sellable condition and the return has been made within 3 months of the purchase.

Shipping Policies

Free Standard Shipping on orders above $100 for U.S. customers.

Orders containing in-stock items are typically processed within 2 business days from when we receive the order during operating hours. If a purchase contains out-of-stock or pre-order items, we will ship the order once ALL items are available and it can be fulfilled completely. Once an order is shipped, you will receive a confirmation email with tracking information; please save this email in case of any issues with your order.

After a package leaves our facility, it becomes the responsibility of the contracted carrier to get it to you. Any issues or problems that arise must be resolved with them directly. For USPS orders in particular, we've be instructed that it is best for the recipient to first speak with their local post office regarding any concerns.

Additionally, you can monitor your shipment or file a claim for lost mail with each of the carriers we use: U.S. Postal Service, UPS, or FedEx.

We work hard to ensure orders are processed and received as quickly as possible, but unfortunately, we're unable to locate lost or delayed packages. We recognize errors happen and ask for your patience in those circumstances, but we will not ship replacement items or issue refunds until a formal determination is made by the carrier. Please use the resources outlined above to seek resolution if needed.

 

International Shipping

If you’re ordering from Europe, Canada, Australia or New Zealand, please click the appropriate link to visit the distributor for your region. We normally ship USPS International for international orders, and the order typically takes 2-3 weeks for delivery. Due to global constraints, shipping times may vary, and additional delays can occur due to customs inspections. Since we never know if a package will be held at customs, any import fees or taxes applied to the delivery must be paid by the recipient.